Thank you for visiting and shopping at Juvea. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time.
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Arcade Machines are shipped via our own drivers. The timing of when our drivers are in and out varies and does not follow the UPS estimated delivery times.
|
Shipment method |
Estimated delivery time |
|
UPS Ground |
3-5 business days |
|
UPS Overnight |
1-2 business days |
|
UPS Freight |
4-7 business days |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Juvea ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Juvea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Juvea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.