Pillow Warranty

JUVEA branded products are warranted against defects in materials and/or workmanship under normal use for a period of TEN (10) YEARS from date of purchase by the original purchaser (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, at its option, JUVEA will replace the product with a new product that is at least functionally equivalent to the original product.

Juvea guarantees that it will, at Juvea’s option, replace if pillow is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. This warranty covers:

  • Any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling

  • Deterioration of the cell structure of the material that causes the product to not return to its original shape

During the ten (10) years of this warranty, JUVEA will replace if the product at a handling cost to the purchaser. This warranty covers all sizes of our product.

Cover Warranty

If available, the cover for the product is warranted for ONE (1) year from the date of purchase against faults in material or workmanship. If JUVEA replaces the cover for the product, JUVEA will replace it with the current style of cover available, which may be a different cover or material than the original cover. If the product or cover is physically abused, damaged, burned, cut or torn, this warranty is void. This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from JUVEA.com or an authorized JUVEA retailer. If purchaser is not the original purchaser of this product, he/she takes it “as is” and “with all faults.”

If the purchase of this product was not directly from JUVEA.com, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this warranty. In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to JUVEA prior to the replacement. You may contact JUVEA’s Customer Service Department by calling toll-free 1-855-MYJUVEA (695-8832) or by sending an email to care@JUVEA.com. This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 10 YEARS FROM THE DATE OF PURCHASE. JUVEA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Warranty Form

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